Changelog

The Thoughtly Voice Library 🗣️

Add a unique personality to your Voice Agents by browsing thousands of professional pre-made voices from our voice partners like ElevenLabs.

Filter a diverse range of voices by language, gender, and style to find the perfect match for your brand. Listen to voice previews before selection and save your favorites for quick access in the Agent Builder.

Learn more on the Voice Library docs page.

Credits & Lower Pricing! 🎉

Instead of having to pay for phone numbers, minutes, and upcoming usage-based features separately, credits makes it easy with one, straightforward virtual currency. Enjoy our lower, simplified pricing.

Learn more on the Billing docs page 📖

Minor Updates

• Calls that go to voicemail without voicemail drops enabled will no longer incur charges.
• Credit usage is now accurately billed, eliminating rounding up to 10 credits for calls under one minute.
• Verified business accounts can now make international calls.
• Agent tools now support query strings for Calendly URLs, such as for the purpose of UTM tracking.

Conversational SMS 💬

This update brings powerful new capabilities to enhance how you interact with your customers via text, even during active phone calls.

You can now initiate and continue full AI-powered Thoughtly conversations over SMS, just like you would during a call. This allows for seamless, real-time text interactions with your customers, powered by the same advanced AI that runs your voice conversations.

To use these new SMS features, ensure your business is verified. Once approved, you can start leveraging this powerful tool immediately.

Learn more on the Conversational SMS docs page.

Caller ID Masking for Outbound Calls

This feature allows you to ensure that your outbound calls appear to come from a specific phone number of your choice, providing a consistent and professional experience for your customers.

With Caller ID masking, you can mask your outbound phone calls to display a specific phone number that you’ve added and verified on the platform. This is useful for businesses that want all calls to appear as if they are coming from a central or recognized number that is not owned by Thoughtly itself.

Setup

To enable Caller ID masking, navigate to the “Phone Numbers” section on the left-hand side of the platform, then select “Caller ID” in the top right corner. Enter the phone number you want to use, and click “Enable.”

After entering your phone number, you’ll receive a validation call. Simply enter the six-digit validation code to confirm ownership, and you’re all set!

Use Cases

• BYON (Bring Your Own Number): Use your existing phone number for outbound calls, then forward inbound calls to your Thoughtly agent.
• Consistent Branding: Ensure that all customer interactions, whether by phone or text, reflect your brand’s central contact number.
• Improved Customer Trust: Calls appearing from a recognized number are more likely to be answered, leading to better engagement and fewer missed connections.

Learn more on the Caller ID docs page.

Rules & Training 🥇

This update allows you to fine-tune and customize the behavior of your AI agents with unprecedented precision, ensuring they respond exactly the way you want in any given scenario.

You can now train your AI agents directly through an intuitive interface. Simply interact with your agent, and if a response doesn’t meet your expectations, you can modify it instantly. This allows for a more natural and efficient training process.

Each rule you create is tied to a specific node in the conversation flow. This means you can manage, edit, or add new rules to individual parts of the conversation, giving you granular control over how your agent interacts with callers.

Learn more on the Rules & Training docs page.