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Changelog

Thoughtly's embedded CRM for managing callers

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Thoughtly is the easiest way to build fully-integrated voice agents for your business.

Introduction

Deploy your Voice Agent using our powerful API

Developers

Build a Voice Agent to provide existing customers with help and support

Customer Service

Build a Voice Agent to greet callers and direct them to the right department

Receptionist

Build an SDR that qualifies leads, sets appointments, and more

Sales

Collect information from customers before they speak to a human

Preliminary Intake

Allow customers to call in and schedule appointments

Appointment Scheduling

Follow-up with leads, qualify them, and set appointments for your sales team

Call customers to confirm or reschedule upcoming appointments

Appointment Reminders

Overview

Thoughtly's easy-to-use, no-code interface for building Voice Agents

Configuration

Learn about the different type of Nodes you can use when building your Voice Agent

Nodes

Define the logic of your Voice Agent's conversation flow

Outcomes

Learn how to use Variables to store and retrieve information during a call

Variables

Train your Voice Agent to handle different scenarios and create Rules to guide its behavior

Training and Rules

Provide your Voice Agents with unstructured knowledge

Genius

Setup workflows to trigger your Voice Agents or perform actions after a call

Initiate workflows based on specific events

Triggers

Perform actions after a trigger is initiated

Actions

Common issues when building Voice Agents and how to resolve them

Troubleshooting

Deploy your Voice Agents and start making calls

Buy phone numbers on Thoughtly to make and receive calls

Buying phone numbers

Forward calls from your existing phone numbers to your Voice Agent

Forwarding Existing Numbers

Mask your outbound calls with a custom Caller ID number

Caller ID

Batch Jobs

Send conversational AI text messages during or after a phone call

Learn about the Thoughtly platform and its features

The workspace for your team to collaboratively build Voice Agents

Business verification is required to make outbound calls

Business Verification

Voices

View your recent calls, messages, and more

Library

Billing

Settings

Frequently asked questions about Thoughtly

Watch our training videos to learn how to build and manage your Voice Agents

Training Videos

Definitions of key terms used in the Thoughtly documentation

Glossary

Learn how Thoughtly stands out from traditional intent-based dialog design and delivers a more natural, engaging customer experience on the cutting edge of AI.

Breaking Free from Intent-Based Dialog Design: The Power of Thoughtly's Conversational AI

Support

Work with a certified Thoughtly partner to build your Voice Agent

Stay up to date with the latest changes at Thoughtly

Power your Voice Agents with integrations to other software systems

Get Started

Use Cases

Building Agents

Deploying Agents

Platform

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Company

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