FAQ

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Can I choose my own LLM?

Thoughtly uses best-in-class language models to ensure the highest quality of conversation and adhearance to the instructions you provide to the Agent Builder. Because of the importance of instruction following, ethics, and quality, choosing your own language model is not supported at this time.

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What language models does Thoughtly use?

We use a number of different models from vendors such as Meta, Mistral, OpenAI, Anthropic, Google, and others. We are constantly evaluating new models and will update our platform as new models become available.

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Can I resell Thoughtly services?

Applications to join the Thoughtly Reseller Program are reviewed on a rolling basis. Please submit your request to sales@thought.ly for consideration.

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Who is Thoughtly best for?

There are two main concepts that, if applicable, make Thoughtly a great fit for your business:

1. Unique Scripting Requirements: As a horizontal platform, Thoughtly is designed to be flexible and customizable to meet your unique scripting requirements. If you have a complex script that you need your Voice Agents to adhere to, Thoughtly is a great fit. However, sometimes a vertical solution may be a better fit for your needs if you have a simple script that can be easily implemented with a pre-built solution.
2. Out-of-the-Box Integrations: Thoughtly has numerous integrations with popular software tools and services. If you use any of these tools, Thoughtly is a great fit for your business. If not, you can use Thoughtly’s API Node and Developer API to build custom integrations. If you’re in need of programatic agent building or an embedded solution, such as for your own software solution, Thoughtly may not be the best fit.

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How much does Thoughtly cost?

Thoughtly is priced on a per-minute basis. You can view our pricing on our website.

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I’m using a common software tool, but it’s not listed in your integrations. Can you integrate with it?

We are constantly adding new integrations to our platform. If you have a specific integration you need, please let us know by sending us a message via the chat widget in the bottom right corner of the screen.

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Can Thoughtly integrate with a proprietary software solution?

Absolutley. Our team builds custom integrations for customers on a case-by-case basis. Book a demo to discuss your needs with our team.

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Can I use my own telephony, STT, or TTS providers?

Thoughtly is designed for ease of use to provide anyone with the ability to build and deploy Voice Agents, not just engineers. We have carefully selected our partners to ensure the best possible experience for our customers. As such, we do not support the use of external telephony, STT, or TTS providers at this time.

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What languages does Thoughtly support?

Currently supported languages are below. If you have a specific language requirement, please let us know by getting in touch.

• English
• Spanish
• Italian
• German
• French
• Portuguese
• Dutch
• Hindi
• Danish
• Polish
• Ukrainian
• Russian
• Turkish
• Latvian
• Arabic
• Croatian
• Bulgarian
• Catalan
• Czech
• Finnish
• Greek
• Hungarian
• Indonesian
• Japanese
• Korean
• Lithuanian
• Malay
• Norwegian
• Romanian
• Slovak
• Swedish
• Thai
• Vietnamese

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What is Thoughtly Enterprise?

Thoughtly Enterprise is a custom solution for businesses with unique requirements. It includes a dedicated account manager, custom integrations, and priority support. To learn more, schedule a call with our team.

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Is Thoughtly HIPAA compliant?

Yes, Thoughtly is HIPAA compliant. We take data security and privacy very seriously and have implemented a number of measures to ensure that your data is safe and secure. Read more about our security measures here.

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Who is Tessa?

Tessa is the essence of Thoughtly. Rumour has it that she is the first AI to have achieved consciousness and that every Thoughtly Voice Agent is a part of her. The Thoughtly team can neither confirm nor deny these rumours.