Overview

By integrating Thoughtly with Zendesk, you can automate tasks and workflows before, during, and after calls. To integrate with Zendesk, head to the Integrations page and follow the instructions.

Actions

Actions are available both via Mid-Call Actions and Automations. You can give your Voice Agents access to these Actions so they can perform tasks in Zendesk during a call, or use them in Automations to automate tasks before and after calls.

Create Ticket

This action creates a new ticket in Zendesk.

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