Customer Service
Build a Voice Agent to provide existing customers with help and support
Building a Customer Service Voice Agent
Introduction
Customer Service is a critical part of any business. By building a Voice Agent that can provide existing customers with help and support, you can reduce wait times and improve customer satisfaction.
Just like a human agent, if you equip your Voice Agent with the right tools, they can handle a wide range of customer inquiries. From checking order status to troubleshooting common issues, your Voice Agent can provide customers with the help they need.
The best part? Your Voice Agent can provide 24/7 support, freeing up your human agents to focus on more complex issues.
Use Case Example
In this example, we’re going to build a Voice Agent that can answer product questions and check the status of an order. For this scenario, we’ll use Shopify to manage our products and orders.
By the end of this guide, you’ll have a fully-functional Voice Agent that will:
Answer product questions
Your Voice Agent will be able to answer common product questions such as “What colors does this come in?” or “What are the dimensions of this product?”
Check order status
Your Voice Agent will be able to check the status of an order by asking the customer for their order number.
Provide troubleshooting tips
If a customer is experiencing an issue with their product, your Voice Agent can provide troubleshooting tips to help them resolve the issue.
Getting Started
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