Receptionist
Build a Voice Agent to greet callers and direct them to the right department
Building a Receptionist Voice Agent
Introduction
A Receptionist is often the first point of contact for customers calling your business. By building a Voice Agent that can greet callers and direct them to the right department, you can provide a seamless experience for your customers.
Just like a human receptionist, your Voice Agent can answer common questions such as “What are your hours of operation?” or “Can you connect me to sales?“. By equipping your Voice Agent with the right tools, you can ensure that your customers are directed to the right department quickly and efficiently.
The best part? Your Voice Agent can handle multiple calls at once, reducing wait times and improving customer satisfaction.
Use Case Example
In this example, we’re going to build a Voice Agent that can greet callers and direct them to the right department. For this scenario, we’ll have three departments: Sales, Support, and Billing, each with their own individual phone number to route calls to.
By the end of this guide, you’ll have a fully-functional Voice Agent that will:
Greet callers
Your Voice Agent will greet callers with a friendly message such as “Thank you for calling Acme Corp. How can I help you today?”
Direct callers to the right department
Your Voice Agent will ask callers which department they’d like to speak with and route the call accordingly.
Handle multiple calls at once
Your Voice Agent will be able to handle multiple calls at once, ensuring that no caller is left waiting.
Getting Started
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